Your Privacy Is Our Priority

1 Introduction & Scope

bgd3 ("we", "our", "platform") is an online gaming and entertainment service built specifically for players in Bangladesh. This privacy policy explains what types of information bgd3 collects from its users ("you", "your"), how that information is processed and stored, and under what circumstances it may be shared.

This policy applies to bgd3's website, mobile platform, and all related services. By using our platform to create an account, make transactions, or access any service, you are considered to have agreed to this policy.

Our services are for users aged 21 and above only. We do not knowingly collect information from minors. If we find that any minor's information is in our possession, it will be deleted immediately.

2 Information We Collect

bgd3 collects several types of information to operate its services properly. These are described in detail below:

2.1 Identity Information

• Full name
• Email address
• Mobile number
• Date of birth (for age verification)

2.2 Account & Financial Information

• Username and password (stored in encrypted form)
• Transaction records via bKash, Nagad, Rocket, and Upay
• Deposit and withdrawal history
• Wallet balance and bonus usage details

2.3 Technical Information

• IP address and device identifier
• Browser type and version
• Operating system
• Platform access times and session details
• Cookie and local storage data

2.4 Gaming Activity Information

• Play history and betting patterns
• Win and loss records
• Session duration and preferred game categories

3 Purpose of Data Collection

bgd3 uses the information collected from you only for the legitimate purposes listed below:

• Account Management: For registration, login, and identity verification.
• Service Delivery: To enable gameplay, provide bonuses, and ensure VIP benefits.
• Financial Transactions: For processing deposits and withdrawals and maintaining financial records.
• Security: To prevent fraud, unauthorized access, and suspicious activity.
• Customer Support: To help resolve issues via live chat or email.
• Responsible Gaming: To identify harmful gaming behavior and provide the necessary support.
• Legal Compliance: To maintain records required under applicable laws and regulations.
• Platform Improvement: To analyze user experience and improve service quality.

Your information will not be used for any purpose beyond those listed above. If data is needed for a new purpose, your consent will be obtained beforehand.

4 Cookies & Tracking Technologies

The bgd3 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser. They help improve your experience on the platform.

4.1 Essential Cookies

These cookies are required for the core functionality of the platform. They are used to keep login sessions active and maintain security.

4.2 Functional Cookies

These cookies are used to remember your preferred language, game categories, and other settings.

4.3 Analytics Cookies

These cookies are collected to understand which pages users visit most and where issues occur. This information is analyzed in fully anonymous form.

You can disable cookies from your browser settings, though this may limit some platform functionality.

5 Data Sharing & Disclosure

bgd3 does not sell, rent, or provide your personal information to third parties for marketing purposes. However, some information may be shared in the limited circumstances below:

5.1 Service Providers

We work with certain trusted third parties for payment processing, data storage, and technical support. These organizations operate under strict confidentiality agreements and may only use the data for the specified purpose.

5.2 Legal Obligations

Limited information may be disclosed when required by a valid court order, government authority directive, or legal investigation. In such cases, we seek legal advice and provide only the minimum necessary information.

5.3 Fraud Prevention

Necessary information may be exchanged with relevant authorities to prevent financial fraud, money laundering, or other illegal activities.

Beyond the three exceptions above, bgd3 will not disclose your information anywhere under any circumstances.

6 Data Security Methods

bgd3 takes both technical and administrative measures to protect your information:

• SSL Encryption: SSL/TLS encryption is active across our entire platform, keeping all data exchanged between you and our servers secure.
• Password Hashing: Your password is not stored directly — it is transformed using industry-standard hashing algorithms.
• Restricted Access: Only authorized staff who genuinely need access to provide services can view your information.
• Regular Security Audits: Our systems undergo regular security testing so any vulnerabilities can be identified and resolved quickly.
• Data Backup: Important data is regularly backed up in a secure location so it is not lost due to any technical issue.
• IP Monitoring: Suspicious IP addresses or unusual login patterns are detected automatically.

While we maintain the highest security measures, no one can guarantee 100% security on the internet. We therefore ask that you keep your account details private and use a strong password.

7 Data Retention Period

bgd3 retains your information only for as long as necessary. The following rules are generally followed:

• Active Accounts: All information will be retained for as long as your account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a specified period due to legal and financial obligations.
• Transaction Records: Financial transaction records will be kept for the period required by regulatory rules.
• Log Files: System logs and security records are kept for a limited period and then deleted automatically.

After the specified period, data is permanently deleted by secure methods.

8 Your Rights

As a registered user of bgd3, you have the following rights regarding your own information:

8.1 Right to Access

If you want to know what information we hold about you, you can make that request. We will provide this information within a reasonable time.

8.2 Right to Correction

If any information we hold about you is inaccurate or incomplete, you can request that it be corrected.

8.3 Right to Deletion

In certain circumstances you can request that your information be deleted. However, some data may need to be retained due to legal obligations.

8.4 Right to Object to Processing

You have the right to object to your information being processed for a specific purpose. Such objections will be reviewed on a reasonable basis.

To exercise any of the above rights, please contact our support team. Send a request by email to [email protected] or via live chat.

9 Payment Information Security

bgd3 currently supports four payment methods: bKash, Nagad, Rocket, and Upay. The following measures are in place to protect your financial information during transactions through these methods:

• All payment-related data transfers are made through SSL encryption.
• Your mobile banking PIN or password is never stored on bgd3's servers.
• Payment processing is completed directly through the respective mobile financial service provider's system.
• Transaction reference numbers and amounts are stored, but complete financial details are not retained on the platform.
• Suspicious transactions are automatically flagged for review.

The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳800. Each transaction is generally completed within 5-30 minutes.

10 Protection of Children & Minors

bgd3 provides services to users aged 21 and above only. We do not knowingly collect, store, or use information from any minor.

The registration process includes date-of-birth verification. If a minor's information enters the system for any reason, the account will be closed and all data deleted as soon as it is identified. Parents who become aware of an account being created in their child's name can contact us at [email protected].

11 Policy Changes & Updates

bgd3 reserves the right to update this privacy policy when necessary. For any significant changes:

• The date of the change will be clearly noted at the top of the page.
• Registered users may be notified by email about important changes.
• Continued use of the platform after a change is made will be considered acceptance of the new policy.

We recommend visiting this page regularly to stay informed about the latest policy.

12 Contact & Complaint Resolution

If you have any questions, comments, or complaints about this privacy policy, please contact us. Our support team is active 24/7 and ready to help in both Bengali and English.

• Live Chat: Available on the website 24 hours a day, 7 days a week.
• Email: [email protected]

We take all privacy-related complaints seriously and try to resolve them as quickly as possible.